Website Support
Keep Your Website Moving Forward
Websites are never really finished.
Content changes. Plugins need updates. Security threats and malware are always looking for a way in.
Divining Point provides ongoing website support for businesses and organizations that need experienced technical help without maintaining a web development team of their own.
Whether we built your website or inherited it from someone else, we can help keep it secure, current and working the way it should.
Your Website Shouldn't Become Another Job
Websites accumulate problems. Updates fall behind and small issues pile up until someone has to deal with them. That’s where website support comes in.
Our team handles the ongoing technical work required to maintain and improve your website. We primarily support WordPress websites, but we can also maintain traditional HTML websites and help with a wide range of hosting, server, DNS and front-end issues.
You have a business to run. We'll handle the website.
All of Our Website Support Plans Include
Website Updates
We keep the underlying components of your website current.
WordPress & Plugin Updates
We manage WordPress core and plugin updates.
Website Backups
Regular offsite backups provide a reliable restore point when something goes wrong.
Security Monitoring
We monitor your website for vulnerabilities and suspicious activity.
Uptime Monitoring
We monitor your website for outages so we can respond quickly when it goes offline.
Performance Monitoring
We monitor performance to keep your website fast and running efficiently.
Ongoing Support
Need something changed or fixed? Send us a request and we'll handle it.
Handle Problems Before They Grow
Most website support is dozens of small things that need attention throughout the year.
Broken forms. Content updates. Plugin issues. DNS changes. Small jobs can quickly consume your team's time. Divining Point handles the busy work so you can keep running your business.
Common Ongoing Support Tasks Include:
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Content and image updates
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WordPress and plugin updates
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Plugin research and configuration
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Form creation and troubleshooting
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Theme and stylesheet changes
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HTML and CSS updates
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Mobile display issues
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Broken links
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Website speed improvements
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Embedding third-party scripts
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Analytics and tracking code installation
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Server and hosting changes
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DNS updates
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Redirects
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Troubleshooting website errors
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General WordPress assistance
Support Without the Runaround
Getting help with your website shouldn't require navigating a maze of departments or explaining the same problem to five different people.
We keep the process simple.
Tell Us What You Need
Tell us what’s happening or what you need. We’ll figure out the rest.
We Take It From There
We review your request and get to work. If it requires additional scope, we'll let you know first.
Keep Moving
We’ll let you know when the work is complete and keep your website moving forward.
WordPress and Beyond
Divining Point has extensive experience designing, developing, maintaining and troubleshooting WordPress websites regardless of who built them. But not every website runs on WordPress.
We can also provide support for traditional HTML websites and evaluate other website environments to determine whether they're a good fit for our team.
Website Support FAQs
Absolutely. Divining Point provides complete website design and development services, including new WordPress websites. We can help determine what your website needs, develop the site and continue supporting it after launch.
Yes. We can support multiple websites for companies and organizations that manage more than one domain, brand, location or business. We'll review the websites and their support requirements so we can recommend an arrangement that makes sense for your portfolio.
Absolutely. If your website has been compromised, we can investigate the problem, help clean up the site, address vulnerabilities and work to restore normal operation. The exact scope depends on the severity of the attack and the condition of the website, hosting environment and available backups.
Our website support is designed to provide ongoing help without making the relationship unnecessarily complicated. We'll explain the terms of your support plan before you get started so you know exactly what's included and how the service works.
That's okay. We can take on individual website support and development projects when availability allows. Tell us what you need, and we'll determine the scope of the work before getting started. If you find yourself coming back with website requests regularly, we'll probably recommend an ongoing support plan instead.