Sales

Intangibles: Beyond Goods and Services

If your company provides physical objects for money, you sell products. If your company performs activities for money, you sell a service. Makes sense, right? But, these days the line between products and services is blurry. Product retailers often promote a buying experience and invisible benefits. Services companies showcase their skills and solutions. In a competitive market, both

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The Missing Ingredient In Sales and Marketing

Prior to a decade ago, impersonal advertising ruled the world. At the time, wizards of promotion reached massive audiences to tout brand authority or product reliability as the key benefits for the buyer. With a relatively captive audience, marketers achieved tremendous success using well-produced advertising to generate demand for their goods. Then came the fragmentation of

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